2019 Fort William ticket sales – terms and conditions
1. Tickets are strictly personal, are
not transferable and must be displayed at all times.
2. Tickets allow access to the World
Cup Village and the competition courses on the dates indicated.
3. Uplift on the gondola is only
possible with a valid ticket, which will allow passage through the turnstile.
4. Use of the gondola is subject to the
direction of Nevis Range staff. Multi-trips are possible, except Sunday.
aware that there may be exceptional demand for gondola access at certain times,
when queuing will be necessary. Judge the timing of your gondola trip
6. On the courses please obey all
signs, taped areas, barriers and the directions of officials. This is important
for your own safety and that of the competitors.
7. You are entering a high mountain
area - please be prepared for changeable weather conditions and uneven terrain.
It is vitally important for the profile of the sport and future events that you
take all litter away with you.
8. Organisers reserve the right to
refuse admission, or ask to leave, anyone under the influence of alcohol or
indulging in abusive or anti-social behaviour.
9. No alcohol or glass bottles to be
brought onto the site. Any glass bottles and alcohol will be confiscated
10. Bags may be searched on entry for
11. All ticket holders consent to
filming, photography and sound recordings as members of the public, which may
be used in the promotion of the event.
12. Event organisers reserve the right
to make alterations to the event or advertised programme made necessary by
13. Ticket holders are advised to check their
tickets upon receipt.
Tickets cannot be returned or refunded unless
the event is cancelled.
Lost or damaged tickets will not be replaced.
Keep your ticket safe and in good condition.
Full terms and conditions are available at
In these terms "we”, "us”, "our” and "Fort William 2019”
means Rare Management Limited a company established under the Companies Acts
(No. SC266684) as the organisers responsible for the planning and delivery of the 2019 UCI Mountain Bike World Cup and 4X Pro Tour events (the event) in Fort William,
Scotland and having its registered office at 3 Coalhill, The Shore EH6 6RH, and
"you” and "your” refers to the person applying for, receiving and/or holding
tickets for admittance as a spectator to the event, to be held at Nevis Range
Ski Area, Fort William.
These terms set out your rights and obligations in relation to
the purchase and use of tickets for the event. By your application to purchase
tickets you undertake to abide by these terms. By agreeing to receive tickets,
and continuing to hold tickets, you agree to abide by these terms. These terms create
legally binding obligations on you. Please read and understand them. If you do
not understand any part of these terms please let us know prior to applying for
or seeking to obtain tickets.
1. Age If you are under 16 years of age, a
parent or guardian must purchase tickets on your behalf. If you are purchasing tickets
on behalf of someone under 16 years of age, you are responsible for ensuring
that they comply with these terms.
2. Your information Your information will
be held and used by us, for the purpose of taking payment for and distribution
of, purchased tickets.
3. Communicating with ticket applicants and
We will normally communicate with ticket
applicants and ticket purchasers using the email address given on your ticket application.
If you have given us another means of contact we may use this.
If you wish to communicate with us, or request
copies of information or policies available to you under, or referred to in
these terms, then you must do so by email at firstname.lastname@example.org, or by
telephone at 01397 705825.
We may accept or refuse ticket applications
entirely at our discretion.
Ticket prices shall be set out at fortwilliamworldcup.co.uk.
The ticket price that shall be charged by us will be that which is current at
the date your ticket application is submitted to us. Ticket prices are inclusive
of all applicable taxes and the delivery of tickets to you.
The ticket price is specified and payable in
Any and all charges arising as a result of
payment or attempted payment in another currency, for example credit card fees
or currency exchange charges are your responsibility.
We will deliver tickets, which have been paid
for by you, to the address set out in your ticket application. If this address
changes after your ticket application has been submitted please contact us
using the details set out in clause 3.b.
In the event that you seek to change your
address after tickets have been dispatched to you, we will not recall those tickets
and despatch them to your changed address. In such an event you shall be solely
liable for recovering the tickets from the address to which they were actually
sent, no refund shall be given to you and tickets will not be re-issued by us.
We intend to deliver tickets to you in good time
prior to the event. Where you have not received tickets purchased seven (7)
days prior to the event then please contact us using the details set out in 3.b.
Where tickets are returned to us undelivered we
will endeavour to contact you to inform you. In such an event we may require
you to collect tickets in person. You may be required to pay an additional
charge for re-delivery if tickets are re-sent to you, this would be at your own risk
i. Unless an e ticket has been purchased Tickets purchased up to and including 20 May
2019 will be dispatched from approximately mid April onward, a dispatch email will be sent to you with details All tickets purchased
on or after 21 May 2019 will be held at the venue for collection - Please print and bring your sales
confirmation email with you when
collecting your tickets.
ticket sales will cease at 16:00 (UK local time) 28 May 2019. This is subject
to change without prior notice and is based on availability. EARLY BIRD Tickets are only available online during December, closing at 16:00 on 31 December 2018
5. Refunds and exchanges
No refunds or exchanges (in whole or in part)
other than as set out in these terms shall be offered or given. This does not
affect your rights under law.
remember to bring your tickets to the event. If you lose or forget your tickets
they cannot be replaced.
Refunds shall be made to the payment card used
to purchase the ticket. In the event that other means of payment were used,
refunds shall be made by such means as we deem appropriate, which may include
payment by cheque, or direct bank transfer (where we have account details for the
ticket purchaser), and/or we may contact you to discuss the appropriate means
of making the refund (however we do not guarantee that we will do this).
refunds shall be given at the venue ticket offices.
If the purchaser wishes to exercise a right to refund, you must
provide to Fort William 2019 the related tickets or Gift voucher and sales invoice where applicable, prior to receiving the refund
or exchange and before the start date of the event.
We may require you to complete a refund
application form to enable a refund to be made.
In the interests of fraud prevention, no tickets
will be replaced or ticket prices refunded if a ticket is forgotten, lost by
you, stolen, defaced, damaged or destroyed.
For the avoidance of doubt, if you choose not to
use a ticket which you are entitled to use as a result of your holding of a
ticket, no refund or exchange (in whole or in part) for that ticket will be
6. Attending the Event
We and the venue owners and operators reserve
the right to refuse entry to any person to the venue and remove any person
from the venue, where in our reasonable opinion we believe that person may
cause a risk to the safety or security of the venue or the enjoyment of the event
You must comply with all directions given by officials
and stewards when at the event.
7. Prohibited activities
No commercial, promotional, advertising or
marketing (including charitable) activity may be undertaken at the event. If you
conduct any such activities, we may prevent you from entering the venue,
require you to obscure any article used in connection with such activities or
require you to leave the venue. In such an event you will not receive a refund
of the sum paid for your ticket.
Removal of, causing damage to, defacing,
interfering or tampering with the venue or any item found there is prohibited.
If you cause any damage to, deface, interfere or tamper with any item from the
venue, you shall be liable to us and to the venue owner and operator and/or the
Entry onto the courses or into any restricted
area, causing an obstruction, littering, acting in a way intended or likely to
cause injury, annoyance, distress or anxiety to others, and/or acting in a way
intended or likely to interfere with the proper operation of the event is also
8. Recording and photography
Images, videos and audio recordings taken or
made by you in the venue with a camera, phone camera, video camera or audio
equipment (or any other kind of equipment) may not be used for any purpose
other than for personal and non-commercial purposes. You may not sell, license,
broadcast, publish, or commercially exploit in any manner such images, videos or
audio recordings, unless expressly authorised by us.
By attending the event you consent to the
broadcast, photographing and recording of you, your image, likeness and voice,
by us and persons authorised by us (and all subsequent broadcast and other
transmission or distribution of such recording) by whatever means either
currently known or subsequently developed. You acknowledge that you shall have
no right in or to such broadcast, photograph or recording, or any right to be
remunerated for such broadcast, photograph or recording (or use of such
broadcast, photograph or recording), nor any right to object to, or to be
identified in relation to, such broadcast, photograph or recording or use of
such broadcast, photograph or recording, howsoever made.
9. Delay, interruption, rescheduling,
postponement and cancellation
Tickets allow entry to the event. You
acknowledge that the published programme may be delayed, interrupted,
rescheduled, postponed or cancelled both for reasons beyond our control, or to
allow for the proper management of the event. We do not guarantee that any scheduled
session will commence at its stated time, however we will endeavour to ensure
that this is the case. If a session is delayed, interrupted, rescheduled,
postponed or cancelled we will not be liable to you for any changes you may
have to make to any travel, accommodation or other arrangements.
If the competitions commence on the date set out
in the ticket and is thereafter interrupted, and it is determined by Fort
William 2019 and the UCI that it was substantially completed, you will not be
eligible for a refund.
If there is a significant cancellation within a
daily programme, a refund may be available to ticket holders. Any refund will
depend on the nature of the cancellation and how much of the scheduled
programme had been completed. Written applications for a refund will be
required and must be accompanied by the relevant tickets or tickets accompanied by the relevant Gift Voucher Sales Invoice where applicable.
10. Breach of these terms and liability
If you breach these terms then we shall have the
invalidate your ticket;
remove you from the session which you are attending;
invalidate any other tickets you have purchased or hold;
refuse your entry to any session forming part of the event;
claim damages from you in respect of your breach of these terms.
If you breach these terms we may also pass
information concerning you to persons responsible for the enforcement of the
law, and/or who have an interest in the proper management of the event. They
may use this information to take action against you in relation to your breach.
If you cause us to incur loss, damage, costs or
expense due to your breach of these terms or otherwise (for example due to a
failure to exercise proper care), then you shall be liable to us for this.
If you cause any other person to incur loss,
damage, costs or expense due to your breach of these terms or otherwise (for example
due to a failure to exercise proper care), then you shall be liable to that
other person for this.
We shall not be liable for any loss, damage,
costs or expense which is not caused by us. This includes any injury arising from
any incident that takes place on the course, involving competitors.
Our service providers (for example the operators
of the venue) shall not be liable for any loss, damage, costs or expense which
is not caused by them.
You shall be solely responsible for ensuring the
safety and security of any items you bring to the venue. We shall not be liable
to you if any such item is lost or stolen.
If we breach these terms and as a result you
cannot attend the event for which you are a ticket holder, our liability to you
is limited to refunding the face value of the ticket purchased for that event.
If we delay or fail to enforce any rights it
shall not mean that we have waived our right to do so at any subsequent time.
If any part of these terms is deemed by a court
to be unenforceable, the remainder of the terms shall not be affected.
These terms shall be construed in accordance
with Scottish law and the courts of Scotland shall have exclusive jurisdiction
in relation to any matter concerning these terms.
Nothing in these terms affects your rights under